Privacy Policy

Who we are

Sol, Inc. is a Delaware corporation with offices at 180 Lafayette Street, Suite 5N, New York, NY 10013. We build and operate Sol, an AI meeting-outcomes tool for teams. References to Sol, we, our, or us in this policy mean Sol, Inc..

This policy describes what information we collect, why we collect it, how we use it, and the choices you have. If you have questions, reach us at hello@soltechnologies.org.

What we collect

We collect information in three categories:

• Account information. Your work email address, display name, and hashed password when you register. If you connect a third-party identity provider, we receive the profile details that provider shares.
• Meeting transcripts you submit. The transcript text you paste or upload for Sol to process. This data belongs to you. We process it on your behalf to produce decisions, action items, and summaries, and we never treat it as ours.
• Usage and service data. Which features you use, how many meetings you process, timestamps, aggregate performance counters, and the routing decisions the extraction engine makes. We also collect IP address, browser type, and session identifiers for security and reliability.

We do not buy or obtain personal data from data brokers, and we do not build advertising profiles.

How we use your data

We use your information to:

• Run the Sol extraction engine on the transcripts you provide and return the decisions made, action items each with an assigned owner and a due date, and a short meeting summary.
• Track action items across meetings so your team can see what has been completed and what is still open.
• Operate, maintain, and improve the service, including monitoring reliability, diagnosing bugs, and planning capacity.
• Send you transactional messages about your account and billing, and, where you have opted in, product updates and team notes.
• Detect and prevent fraud, abuse, and security incidents.

Your meeting transcripts are used only to produce your outcomes. They are never used to train a shared model, improve a public model, or disclosed to other customers.

Model providers and sub-processors

When you submit a transcript, the Sol router sends the minimum context needed for that extraction step to a model provider. The specific provider depends on the routing table and any restrictions you have configured. Our processor categories are:

• Cloud infrastructure. We host Sol on major cloud providers (for example, AWS) under data processing agreements.
• Model providers. Frontier and open model APIs (for example, OpenAI, Anthropic, and others in the router registry) receive transcript context for inference. Each provider is bound by a data processing agreement that prohibits training on your data.
• Payment processing. Stripe handles card transactions. We share only the billing details needed to complete a purchase. Stripe operates under its own privacy policy.
• Monitoring and reliability. We use tooling to monitor uptime and service health. These tools receive aggregated, non-transcript operational data.

Customers on the Business plan can restrict which model providers the Sol router is permitted to use, including routing exclusively to open models they host within their own infrastructure so that transcripts never leave their perimeter.

Data retention and deletion

Meeting outcomes and transcript data are retained for 90 days by default. Team and Business plans include configurable retention windows. You can request that we delete your account and all associated data at any time by emailing hello@soltechnologies.org. We will complete the deletion within 30 days and confirm when it is done.

Some data may be retained for a short additional period for legal or fraud-prevention purposes, after which it is permanently deleted.

Security

Transcripts and account data are encrypted in transit using TLS 1.2 or higher and at rest using AES-256. Access to production data is restricted to team members who need it, logged, and reviewed. We conduct periodic security assessments.

For a detailed breakdown of our security controls, architecture, and certifications, see our Security page. To report a vulnerability, contact security@soltechnologies.org.

Cookies

We use a small number of strictly necessary cookies to keep you signed in and to remember your interface preferences. We do not use advertising or tracking cookies. For a full description, see our Cookie Policy.

Your rights

If you are located in the European Union, European Economic Area, or United Kingdom, you have rights under the GDPR or UK GDPR, including the right to access, correct, delete, or export your personal data, and to restrict or object to certain processing.

If you are a California resident, you have rights under the CCPA, including the right to know what personal data we hold about you, to delete it, and to opt out of any sale. We do not sell personal data.

To exercise any of these rights, email hello@soltechnologies.org. We will respond within 30 calendar days, with extensions where permitted by applicable law. We will not discriminate against you for exercising your rights.

International transfers

Sol is operated from the United States. If you access the service from outside the United States, your data may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country.

For transfers from the EEA or UK, we rely on the European Commission Standard Contractual Clauses or the UK International Data Transfer Agreement, as applicable. You can request a copy of our transfer safeguards by contacting hello@soltechnologies.org.

Children

Sol is a professional tool for business teams. We do not knowingly collect personal data from anyone under 16. If you believe we have inadvertently collected data from a child, please contact us at hello@soltechnologies.org and we will delete it promptly.

Changes to this policy

We may update this policy as the service evolves. If we make material changes, we will email the address on your account at least 14 days before they take effect. The date at the top of this page always reflects when the policy was last updated.

Contact

Privacy questions and data rights requests: hello@soltechnologies.org

Security concerns: security@soltechnologies.org

Postal address:
Sol, Inc.
180 Lafayette Street, Suite 5N
New York, NY 10013
United States